“They knew what they were talking about and only said ‘yes’ when they meant ‘yes’ – there were no empty promises.”
Debs Woodcraft, Mountain Healthcare
Digital Marketing Executive
Mountain Healthcare is a UK provider of Referral Services and Police Custodial Healthcare. The organisation delivers essential healthcare services in highly regulated environments, where governance, compliance, and training accuracy are critical to safe and effective operations.
A key part of its responsibility is ensuring all staff complete mandatory training, maintain up-to-date certifications, and meet strict statutory and clinical compliance requirements across a dispersed workforce.
Mountain Healthcare regularly experiences rapid periods of growth when new contracts are awarded, often resulting in workforce increases of up to 50%. These spikes in recruitment created significant pressure on training delivery and compliance processes.
Training was previously managed using a combination of Microsoft tools, manual workbooks, and face-to-face sessions. While this approach supported day-to-day delivery, it became difficult to scale during periods of expansion.
Key challenges included:
“They knew what they were talking about and only said ‘yes’ when they meant ‘yes’ – there were no empty promises.”
Mountain Healthcare partnered with Hubken to implement a fully managed, branded Hubken LMS to centralise training delivery and improve compliance management across the organisation.
The platform was designed to support rapid workforce growth while reducing administrative workload and improving visibility of training activity.
Automated compliance and certification:
Statutory training, CPD, and re-certification processes were automated, ensuring employees remained compliant without requiring manual tracking.
Centralised seminar management:
All face-to-face and virtual training sessions were managed through a single system, replacing manual coordination via emails and spreadsheets.
Managed, scalable platform:
Hubken provided a fully managed hosting environment alongside configuration support and training, ensuring the system could scale in line with workforce growth.
The implementation of Hubken LMS has significantly improved Mountain Healthcare’s ability to manage rapid growth and maintain compliance standards.
Overall, the platform has enabled Mountain Healthcare to scale training delivery effectively while reducing reliance on manual processes and improving operational oversight.