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How BlueLight Commercial tripled its user base across 43 police forces

“Hubken are very customer and solution focused. The support and detail that Hubken provide are very good and the automatic software updates that we get as standard through the Hubken subscription are absolutely brilliant.” 

Debbie Shore, Commercial Capability Manager, BlueLight Commercial 

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Industry

Public Sector

Use case

Procurement Training

Solution

Hubken LMS

Outcomes at a glance

3x growth in users across 43 police forces

Sector/Use Case

Public Sector
Procurement Training

Phuong Hong Nguyen

Digital Marketing Executive

  • Published
  • June 3, 2026

How BlueLight Commercial tripled its user base and scaled training across 43 police forces with Hubken LMS

BlueLight Commercial, established in 2020 by the Home Office, works in collaboration with blue light organisations to improve commercial procurement capability across the UK public sector. By driving better procurement practices, the organisation helps deliver cost savings, time efficiencies, and more sustainable outcomes across policing and emergency services.

To support its growing learning needs, BlueLight Commercial undertook a migration of its learning platform to Hubken LMS, seeking a more responsive partner and a stronger long-term support model.

The Challenge

“Whilst the current system was good, we needed to find a cost-effective partner that better suited our requirements. We had heard that Hubken were well-rated for their customer service, and after our first year with Hubken, I certainly haven’t been disappointed.” 

Debbie Shore
Commercial Capability Manager, BlueLight Commercial

Although BlueLight Commercial had been using Hubken LMS for over a year, the system was running on an outdated version and the internal L&D team faced limitations in fully leveraging its capabilities.

Key challenges included:

  • Operating on an outdated LMS version
  • Limited support from the previous implementation partner
  • Underutilisation of key platform features
  • Increasing demand for scalable training across 43 police forces and internal teams
  • The need for a more efficient, automated training and booking system


BlueLight Commercial required a refreshed, fully supported LMS environment that would enable them to maximise platform capability and reduce administrative burden.

The Solution

To provide a fresh start, BlueLight Commercial partnered with Hubken to migrate their data and upgrade to a fully supported Hubken LMS.

  • Automated Seminar Management: The platform fundamentally acts as an automated booking system, allowing administrators to easily create, coordinate, and track user attendance for training workshops without manual intervention.
  • Competency & Development: Utilising advanced performance functionality, the LMS enables employees to actively self-assess their skills against competency frameworks and build structured Personal Development Plans (PDPs).
  • Collaborative Workspaces: To increase user engagement, the system heavily utilises forums and workspaces, creating a centralised hub where members can easily find and share best practices regarding complex procurement issues.
  • Fully Managed Infrastructure: Hubken completely removed the technical burden from the small in-house team by providing secure hosting, automated software upgrades, and unlimited technical support, getting involved in the “heavy lifting” whenever needed.

The Impact

“When choosing a new LMS partner, we got great reviews about Hubken. Since the transition, I have always felt that I was in a safe pair of hands. Hubken has been great. Not only have Hubken’s implementation teams come up with great design ideas, but they also get involved in the heavy lifting when needed. The result is an engaging, well-designed, and cost-effective e-learning platform.” 

Debbie Shore
Commercial Capability Manager, BlueLight Commercial

By successfully migrating to the fully managed Hubken LMS, BlueLight Commercial transformed its digital offering and dramatically increased national engagement:

  • Massive User Growth: Expanding the platform’s functionality to include collaborative forums directly led to a tripling of the total number of LMS users within just 12 months.
  • National Scale: The upgraded system reliably acts as the central training hub for commercial teams across 43 separate police forces.
  • Administrative Efficiency: Features like bulk user uploads and intuitive course management mean the platform is now significantly easier and far less time-consuming for the L&D team to manage.