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How St. Helens Council achieved rapid compliance with 1,600 certifications in 4 weeks

“Their extensive provision of services, all met with our budget requirements. We like that we can rely on them as someone to go to whenever we need it.” 

Anne Kirkman, St.Helens Council
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Industry

Local Government

Use case

Compliance Training

Solution

Hubken LMS

Outcomes at a glance

1,600 employees certified in just 4 weeks and 88% platform engagement

No. Users

+2000 users

Sector/Use Case

Local Government
Compliance Training

Phuong Hong Nguyen

Digital Marketing Executive

  • Published
  • June 3, 2026

How St.Helens Council achieved 1,600 compliance certifications in 4 weeks and engaged 88% of staff with Hubken LMS

St. Helens Council is a UK local authority responsible for delivering a wide range of public services across the borough of St. Helens. As a public sector organisation, it supports local communities through services including education, social care, housing, environmental services, and regulatory functions.

With a large and diverse workforce, the Council places strong emphasis on governance, compliance, and staff development, ensuring employees are equipped with the knowledge and training required to deliver safe, effective, and consistent public services.

The Challenge

A key driver for change was the increasing requirement to demonstrate compliance with data protection regulations. The Council faced growing pressure to ensure all employees completed mandatory training and maintained up-to-date certification, with non-compliance carrying potential financial and reputational risks. However, their existing approach made this difficult to manage effectively.

Key challenges included:

  • Limited visibility of organisation-wide training completion and compliance status
  • Manual and time-consuming reporting processes
  • Lack of integration between learning data and the Council’s HR system
  • Need for a more engaging and accessible learning experience for employees
  • Requirement for secure, managed hosting with minimal internal IT overhead


The Council required a solution that could not only deliver training at scale, but also provide accurate, real-time insight into compliance across the workforce.

The Solution

St.Helens Council partnered with Hubken to implement a fully managed, custom-branded Hubken LMS to serve as their central compliance and training hub.

  • Secure, Managed Infrastructure: To entirely remove the IT burden of hosting the system in-house, Hubken deployed the platform within a fully managed, ISO 27001 certified hosting environment.
  • Seamless HR Integration: The flexible system was specifically integrated directly with the Council’s bespoke in-house HR system, enabling automated tracking, reporting, and management of employee data.
  • Bespoke User Experience: To drive learner engagement and ensure a familiar experience, the LMS features a brand-matched design that perfectly reflects the corporate website’s look and feel, whilst utilising intelligent SCORM packages, quizzes, and automated certifications to streamline the learning journey.

The Impact

By digitising their regulatory training with the Hubken LMS, St.Helens Council rapidly achieved complete visibility and remarkable workforce compliance:

  • Rapid Compliance: Within just four weeks of launching the new platform, an incredible 1,600 employees had successfully completed their mandatory Data Protection training and achieved certification.
  • High Adoption: The intuitive, brand-matched system drove widespread engagement, with 88% of the workforce actively logging in to complete training within the first five months.
  • Scale & Stability: The platform reliably supported a massive initial pilot of over 1,900 users, maintaining a flawless 99.9% site uptime since launch. 


In addition to these results, the Council achieved a significant reduction in administrative effort, with automated reporting and certification processes replacing previously manual workflows.

The platform also provided improved visibility of workforce compliance, enabling the Council to track progress more effectively and respond quickly to gaps in training completion.